Warranty Information

At Filson Jackets, we are committed to providing products of exceptional quality that stand the test of time. Here’s what you need to know about our warranty policy:

Warranty Coverage:

• We proudly offer a comprehensive 3-year warranty on all our jackets.
• This warranty covers defects in materials and workmanship under normal use and conditions.

Warranty Exclusions:

• Our warranty does not cover damage caused by accident, misuse, abuse, improper care, or alteration.
• Normal wear and tear, including but not limited to zipper or button breakage, fabric fading, and natural aging, is not covered under warranty.

How to Make a Warranty Claim:

• If you believe your jacket is defective and covered under warranty, please contact our customer service team at support@filsonjackets.com.
• Provide detailed information about the issue and include photos if possible.
• Our team will review your claim promptly and determine the appropriate course of action.

Resolution of Warranty Claims:

• If your warranty claim is approved, we will repair or replace the defective item at no additional cost to you.
• If a repair or replacement is not feasible, we may offer a refund or store credit, at our discretion.

Limitation of Liability:

• Our liability under this warranty is limited to the repair, replacement, or refund of the defective product.
• We are not liable for any incidental or consequential damages arising from the use of our products.

Contact Us:
If you have any questions about our warranty policy or need to make a warranty claim, please don’t hesitate to contact our customer service team at support@filsonjackets.com. We’re here to assist you and ensure your satisfaction with our products.