Returns and Exchanges
At Filson Jackets, we strive to ensure your complete satisfaction with every purchase. If you need to return or exchange an item, we’re here to make the process as easy as possible.
Returns Policy:
- You may return any item within 30 days of delivery for a full refund.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- To initiate a return, please contact our customer service team at support@filsonjackets.com or call us at +44 7756 254099 to request a return authorization.
- Return shipping costs are the responsibility of the customer, unless the item received was damaged or defective.
Exchanges:
- If you would like to exchange your item for a different size or color, please contact our customer service team to arrange the exchange.
- Exchanges are subject to product availability.
- To initiate an exchange, please email us at support@filsonjackets.com or call us at +44 7756 254099.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.
- We will provide instructions for returning the item and will work with you to resolve the issue promptly.
Non-Refundable Items:
- Certain items are not eligible for return or refund, including:
- Items marked as final sale.
- Customized or personalized items.
- Gift cards.
Contact Us:
If you have any questions about our returns and exchanges policy or need assistance with a return or exchange, please don’t hesitate to contact our customer service team at support@filsonjackets.com or call us at +44 7756 254099. We’re here to help!