Refund Policy
At Filson Jackets, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free 30-day refund policy.
Money Back Guarantee:
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund. Items must be in their original condition, unworn, unwashed, and with all tags attached.
How to Initiate a Refund:
- Contact our customer service team at support@filsonjackets.com or call us at +44 7756 254099 to request a return authorization.
- Pack the item(s) securely in the original packaging, if possible.
- Include a copy of your order confirmation or packing slip with your return.
- Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.
- Once your return is received and inspected, we will process your refund within [number] business days. Refunds will be issued to the original form of payment.
Exchanges:
If you would like to exchange your item for a different size or color, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
Non-Refundable Items:
Certain items are not eligible for return or refund, including:
- Customized or personalized items.
Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at support@filsonjackets.com or call us at +44 7756 254099. We are here to help!