FAQs

Here are some frequently asked questions about Filson Jackets and our products:

1. Do you offer customization options for your jackets?

  • Yes, we offer customization services for select jackets. Whether it’s adding personalized embroidery, custom patches, or other modifications, we can tailor your jacket to suit your unique style. Contact our customer service team for more information on customization options and pricing.

2. How do I determine the right size for me?

  • You can refer to our sizing chart located on each product page to find the perfect fit. If you’re considering customization, our team can also provide guidance on sizing to ensure the perfect fit for your customized jacket.

3. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on the destination. Please refer to our Shipping Information page for more details.

4. What is your return policy?

  • We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return the item(s) within 30 days of delivery for a full refund. Please see our Returns and Exchanges page for more information.

5. How long does it take to process and ship an order?

  • We typically process and ship orders within 2 to 4 business days. Customization may add additional processing time depending on the complexity of the request. You will receive a shipping confirmation email with tracking information once your order has been shipped.

6. Do your jackets come with a warranty?

  • Yes, all our jackets come with a comprehensive 3-year warranty against defects in materials and workmanship. For more details, please refer to our Warranty Information page.

7. Can I track my order?

  • Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can track the status of your order using the provided tracking information.

8. How can I contact customer support?

  • You can reach our customer service team via email at support@filsonjackets.com or by phone at +44 7756 254099. We’re here to assist you with any questions or concerns you may have.

9. Are your jackets suitable for extreme weather conditions?

  • Our jackets are designed to provide warmth and protection in various weather conditions. However, please refer to the product description and specifications for details on specific features and suitability for different climates.

10. How can I stay updated on new arrivals and promotions?
– You can subscribe to our newsletter or follow us on social media to stay informed about new arrivals, promotions, and exclusive offers.

If you have any other questions or require further assistance, please don’t hesitate to contact our customer service team. We’re here to help!